Qualitative Research – Our References
For each and every qualitative research project we take on, we aim not only to meet client expectations but exceed them.
It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every survey we send a customer satisfaction questionnaire to assess our performance and to aid our continual quality improvement.
Currently 92% of our clients are very satisfied with our research projects, with the remainder saying they are satisfied.
We also work to the old adage ‘you’re only as good as your last job’. As a result, two-thirds of our clients in 2007 were either repeat clients or have commissioned additional work already with us this year. The other third have already said they plan to use us again in the future.
A few of our most recent qualitative research testimonials are outlined below:
JRH Food Services Ltd, James Hitchin, Director
"After receiving many proposals from different market research companies, DJS Research was by far the most detailed and very competitive on price. The staff are professional, enthusiastic and very approachable, whether its first thing in the morning or last thing at night someone was always on hand to discuss any issues and help solve them there and then. My project was on a very short time frame, however, DJS was still able to complete a quality project with professional set of results well within the time constraints I had given them. Above all I am very happy with the service I received and would recommend DJS Research to any other company, big or small".
United Utilities, Jane Stell, Communications Manager
"DJS Research provided a very quick turnaround for our project and a first rate service from start to finish. I wouldn't hesitate to recommend them to other companies".
Blackburn College, Paul Mason, Marketing Manager
"The responsiveness and enthusiasm for the job was infectious. The research was carried out in a professional manner. Contact with us as clients was outstanding. It was good to know they had given the job the same priority as us!!"
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